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March 5, 2009

Full Content

Dennis Schaal, technology editor for Travel Weekly has written some very insightful articles regarding the lack of full content in the GDS (despite the full content agreement signed in 2005) and more recently the termination of the agreement between Farelogix and Sabre. (links requires a subscription). This is a complex problem that is both an issue of technology and business […]

February 25, 2009

An intelligent travel assistant

It was way back in 1985 I first began exploring the use of AI expert systems to automate the travel process. At that time a close friend worked for Mad Intelligent Systems in Santa Clara California. I was at United Airlines and I already had a thirst for emerging technology. I believed that automating the travel process would be made […]

February 24, 2009

Yelp deleting negative reviews for a fee?

Some reports have surfaced from local media about complaints from local merchants that Yelp is willing to remove negative reviews for a fee. I do not know whether these reports are accurate and reflect an overall Yelp strategy or whether there are rogue Yelp! sales reps offering this service to boost their own volumes. It should be noted that Yelp […]

February 17, 2009

How will Twitter impact the Travel Industry?

In spite of tough economic times, the microblogging site Twitter continues to receive funding. I have to admit that even though I have a passion around all things related to emerging technologies, I have had some trouble understanding how Twitter fits into the mix and how it can impact the travel industry. That recently became much clearer. The concept of […]

February 9, 2009

It all about the App Stores

Apple launched its App store in March of 2008 permanently changing the way mobile applications are distributed. Today there are over 15,000 apps in the iPhone store, but there’s a lot more to come…. New app stores have been announced from RIM Blackberry, T-Mobile and Google. There has also been some speculation that both Microsoft and Nokia may be launching […]

January 25, 2009

Travel and Tourism – Largest Industry – Small Number of Specialists

I have been working in the travel industry since 1982. It never ceases to amaze me how in such a huge industry, the largest in the world, people are so interconnected. This really hit home recently while I was working in Kuwait. During the reception after this year’s PhoCusWright in Hollywood, my friend and colleague Philip Wolf commented that I […]